Refund Policy

Legal disclaimer

Effective Date: October 2025

Company: IMFX LLC – Intermountain Freight Express

Overview

At IMFX – Intermountain Freight Express, we strive to ensure complete satisfaction with every freight coordination, brokerage, and logistics service we provide. This Refund Policy explains the conditions under which refunds may be issued and the process for requesting one.

Service-Based Nature of Our Business

IMFX provides freight brokerage and logistics coordination services — not physical products. Because our services involve time, communication, and administrative resources that begin immediately upon engagement, most service fees are non-refundable once work has begun.

However, IMFX will review refund requests on a case-by-case basis to ensure fairness and transparency.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

A duplicate payment or billing error was made through IMFX systems.
A service was canceled before a load was assigned or carrier confirmation was issued.
IMFX was unable to fulfill the service due to internal error, system issue, or compliance restriction.

Refunds will not be provided for:

Completed freight moves.
Delays or issues caused by third-party carriers or uncontrollable events (e.g., weather, accidents, closures).
Situations in which IMFX successfully brokered a load according to agreed terms.

Requesting a Refund

To request a refund, please contact us within 10 business days of the original transaction. Include:

Your full name or business name
Invoice or reference number
Reason for the refund request
Date and amount of payment

Requests may be sent to:

Email: Support@IMFX.net

Refund requests will be reviewed within 5–7 business days, and approved refunds will be processed using the original payment method.

Processing Time

Once a refund is approved, please allow 5–10 business days for funds to reflect, depending on your bank or payment provider.

Non-Refundable Fees

Certain fees are non-refundable, including but not limited to:

Administrative or setup fees
Factoring or payment processing fees
Load cancellation fees after carrier confirmation
Deposits for reserved capacity or guaranteed lanes

Dispute Resolution

If you disagree with a billing charge or refund decision, please reach out directly to our support team before contacting your bank or credit provider. IMFX is committed to resolving all concerns fairly and professionally.

Contact Us

If you have any questions about this Refund Policy, please contact:

IMFX LLC – Intermountain Freight Express

Email: support@IMFX.net

Phone: (435) 518-9267